Privacy
Privacy policy
What personal data we process, why, and your rights under the GDPR. In short: no advertising cookies, EU-only processing, and no sale of your data.
What we process and why
Your AI-system register & compliance data — processed on your instructions to deliver the monitoring you configure. For this data your organisation is the controller and we are the processor, governed by a Data Processing Agreement entered into at onboarding.
System snapshots (work email, optionally company, name and job title, system name, purpose, audience, data category, lifecycle, organisation context, system role, workload inputs, a private access token and the generated result) — to generate, save and return the result after your explicit submission (basis: consent). The token is an unguessable bearer link; anyone with the complete link can open that result. Optional system-specific follow-up is sent only when separately selected and can be disabled from the email preference link. If you choose to continue into a Trusq account using the same email address, the system name, purpose and role are transferred once into that account and then processed as part of your AI-system register.
Commercial enquiries (the business contact and scope information you choose to provide) — to assess and respond to commercial interest (basis: consent / legitimate interest).
Server & audit logs (IP address, requested page, time, browser type) — for security and aggregated, non-identifying statistics (basis: legitimate interest). We use a self-hosted, cookieless Umami analytics instance on EU infrastructure to measure page and funnel events. Trusq also increments fixed daily aggregate counters for pricing interactions, Article 50 check results/follows and snapshot gates/completions. These counters contain no visitor identifier, cookie, IP address, browser details, referrer or free-form content; no raw event record is retained. Requests with explicit automation signatures are excluded from those funnels and counted only as fixed daily event/reason totals, under the same no-identifier boundary.
AI processing
Where your data is processed — EU only
Cookies
Retention
Your rights
Changes
Help requests to the Trusq team
This supplement applies to the public Trusq help forms on trusq.io and app.trusq.io. The specific retention periods below apply to these help requests, rather than the general period for commercial enquiries above.
We use your email address, your question and your optional request for an expert to answer your help request. Only the Trusq team handles the request.
Legal basis: our legitimate interests in responding to requests you initiate and protecting the help service from misuse (Article 6(1)(f) GDPR). You may object to this processing by contacting privacy@trusq.io.
The form does not automatically send your request to experts or an AI service, and does not attach dossier data. Any further sharing with an expert is discussed with you first.
To limit misuse, the intake creates a keyed fingerprint (HMAC) from your IP address. This abuse-prevention fingerprint is retained for no more than one day.
Your help request is retained for no more than 90 days.
For requests concerning your personal data or your privacy rights, contact privacy@trusq.io.